Shipping policy

SHIPPING POLICY

All orders are processed within 1 to 2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Cost

We ship our products to BE, NL, LUX, FR and DE

For orders under € 34,00 euro, we charge € 4,59 euro.
For orders between € 34,00 and € 40,00 euro, we charge €2.95 euro.

Free Shipping

- For all orders over €40 
- If you subscribe to our newsletter, you'll receive a free shipping code.

In-store pickup

You can also skip the shipping fees with free local pickup at our CHIYU Studio in Antwerp. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up. We will send you an email when your order is ready along with instructions. 

Our in-store pickup is available on Saturday between 10:00 and 13:00. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.  

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@chiyu-kintsugi.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.